Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR TICKETING ROLEX PARIS MASTERS 2026

ARTICLE 1 - APPLICATION AND ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

1.1. These General Terms and Conditions of Sale for Ticketing (hereinafter the “GTCS”) apply automatically to the sale or provision, by the French Tennis Federation (an organisation governed by the French Law of 1 July 1901, and state-approved by the decree of 13 July 1923, the registered office of which is located at Stade Roland-Garros, 2 avenue Gordon-Bennett, 75016 Paris, France, and hereinafter referred to as the “FFT”) of tickets (hereinafter referred to, individually or collectively, as the “Ticket[s]”) providing access to the 2026 Rolex Paris Masters tournament (hereinafter referred to as the “Tournament”), being held at the Plenitude Arena in Nanterre, France (hereinafter referred to as the “Arena”) from Saturday 31 October 2026 to Sunday 8 November 2026. These GTCS apply to any physical buyer (i) ordering online via the Website www.rolexparismasters.com or via any other URL that may replace it in the future (hereinafter referred to as the “Website”) or (ii) ordering via written request (order form) sent by post, or (iii) any legal buyer (including works councils, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT) entering into an agreement with the FFT, the principle or secondary purpose of which is the sale or provision of tickets granting access to the Tournament, or (iv) any physical or legal buyer (including works councils, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT) ordering online via the Rolex Paris Masters Travel website, which is published and operated by MYCOMM and is accessible at the address travel.rolexparismasters.com or via any other URL that may replace it (hereinafter referred to as the “RPM Travel website”).

1.2. Unless otherwise stipulated in the GTCS, no special terms may prevail over the GTCS. Any contrary condition, including any regarding purchasing, is unenforceable by the FFT. In the event of any contradiction between any of the provisions of these GTCS and any of the provisions of the agreements mentioned in Article 1.1. (iii) above, the provision of the relevant agreement shall take precedence over that of the GTCS.

1.3. Any order of Tickets implies the full and unreserved acceptance of the GTCS by the Buyer of the Ticket(s) (hereinafter referred to as the “Buyer”). To confirm this acceptance, the Buyer must tick the box provided for this purpose on the order form or the Ticket sales path on the Website or the RPM Travel Website, or sign the agreement binding him/her to the FFT. Failing this, the order will not be processed. The Buyer declares that he/she has full legal capacity and/or any approval necessary as required to conclude such an agreement. Validation of a Ticket (or any other document granting access to the Arena), combined with the fact of entering the Arena by use of the Ticket (or pass), shall constitute irrevocable acceptance of the Arena Rules by any Buyer or any Bearer (as defined in Article 1.4 below) of said Ticket (or pass) (hereinafter referred to as the “Holder”) and/or of any FFT regulations or instructions applicable to the Tournament. Access to the Arena is validated when the Ticket (or any other document granting access to the Arena) is scanned by a special scanning device. The Arena Rules may be viewed at the Arena entrances and on its own Website: https://www.parisladefense-arena.com/uploads/2020/09/Paris-La-D%C3%A9fense-Arena-R%C3%A8glementint%C3%A9rieur_.pdf (or any URL that may replace it in the future).

1.4. In the event that the bearer of the Ticket (the “Bearer") is not the Buyer, the rights and obligations resulting from the GTCS shall apply to them by virtue of the transfer of the Ticket under the conditions set forth in Article 5.2. below and by having their Ticket scanned by the scanning device.

The Bearer acknowledges that they are aware of the GTCS and their applicability, which are available on the Website.

ARTICLE 2 - CONDITIONS RELATED TO ORDERING TICKETS

(Orders placed by legal buyers other than works councils, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT may be subject to special conditions that may depart from, clarify or supplement the provisions of this Article 2)

2.1. Ticket sales periods/categories. Information relating to Tickets, Ticket sales conditions and Ticket sales periods is provided on the Website.

2.2. Ticket availability. It should be specified that the FFT reserves the right, at its sole discretion, to determine the number of Tickets made available for sale and to adjust this number at any time. The FFT also reserves the right to suspend or resume the sale of Tickets at any time, at its sole discretion. It should also be noted that all Ticket orders are subject to availability. The FFT cannot be held liable for the unavailability of Tickets for certain sessions and/or certain categories of Tickets.

2.3. Right-of-withdrawal exclusion. It should be noted that, in accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to orders for Tickets for which payment has been received by the FFT, as the services to be provided are leisure services to be provided on a specific date. Article L. 221-28 of the French Consumer Code states that “The right of withdrawal may not be exercised for contracts: [...] (12°) for the provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities that must be provided on a specific date or during a specific period.”

In accordance with the provisions of Article L. 221-5 of the French Consumer Code, the Buyer acknowledges having been informed that the right of withdrawal cannot be exercised in application of Article L. 221-28 of the aforementioned code.

2.4. E-tickets. Any Tickets ordered on the Website will result in e-tickets being issued, which will be available on the Buyer’s customer account in good time before the corresponding session, by mid-October 2026 at the latest.

2.5. Principle of single and individual account. It should be noted that anyone wishing to purchase a Ticket must have a single individual customer account. It is free of charge to create the account. The FFT reserves the right to reject or cancel any account creation, or any entry in the Draw, or any Ticket order in the event of current or past fraud, or in the event of suspected fraud or a breach of these GTCS.

Any invoice issued for the order of one or more Tickets will be exclusively in the name of the Physical Buyer.

FFT MEMBERS ARE REMINDED THAT THE LICENCE NUMBER IS STRICTLY PERSONAL TO THE LICENCE HOLDER AND THAT THE RELATED BENEFITS ARE NOT TRANSFERABLE.

2.6. Malfunctions and errors in the sales procedure. The FFT may not be held liable in the event of a malfunction of the Internet network, telephone lines or reception equipment preventing the creation of an account or the processing of Ticket orders. Under no circumstances can the FFT be held liable for problems with the delivery or loss of e-mail, when such events result from circumstances beyond the FFT's reasonable control.

The FFT cannot be held responsible in the event of a technical failure, anomaly, or hardware or software issue of any kind (virus, bug, etc.) affecting the Buyer’s systems, their computer equipment and the data stored therein and the consequences that this may have on their personal, professional or commercial activity.

The FFT may not be held liable, in particular, in the event of an error committed by any person and preventing their placing of an order for Tickets (in particular in the event of an error related to entering information or an incorrect e-mail address), due to the use of a temporary or disposable e-mail address or in the event of fraud (in particular through the use of an inaccurate or misleading address or information).

2.7. Failure by the Buyer to comply with any of the provisions of Article 2 of the GTCS shall result in the cancellation of their order.

2.8. Courts and sessions accessible to Ticket Holders.

COURTS ACCESSIBLE TO “QUALIFICATIONS” TICKET HOLDERS

“Qualifications” Tickets purchased for this period grant access to the centre court (in the area reserved for this purpose), court No. 1, court No. 2 and court No. 3.

COURTS ACCESSIBLE TO “CENTRE COURT” TICKET HOLDERS

“Centre Court” Tickets purchased for this period grant access to the centre court, the permanent stand of court No. 1, court No. 2 and court No. 3.

COURTS ACCESSIBLE TO COURT NO. 1 TICKET HOLDERS

Court No. 1 Tickets purchased for this period grant access to the temporary stand of court No. 1, court No. 2 and court No. 3.

The FFT reserves the right to modify access to the various courts in light of the public health situation and any decisions that may be imposed on the FFT in connection with the organisation of the Tournament. The Ticket Holder hereby waives any right of recourse in this respect.

ARTICLE 3 - ORDER PAYMENT

(Payment for Tickets ordered by legal buyers other than works councils, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT may be subject to special conditions that may depart from, clarify or supplement the provisions of Article 3)

3.1. The Ticket price is provided in Euros (€) inclusive of all taxes, but exclusive of administration fees as set forth in Article 3.2. below. Tickets are payable by credit/debit card exclusively (bank e-cards or virtual bank cards are not accepted). ›› Payment is taken within a maximum of ten (10) days following the order. Any payment incident will automatically result in the order being cancelled. ›› Each Ticket acquired as part of an order is allocated a face value.

3.2. Administration fee. An administration fee of four Euros (€4) is added to the price of each order.

3.3. The delivery by the FFT of the ordered Tickets is subject to full payment of their price. All Ticket sales are irrevocable and final when payment of their price is made, subject to fraud – past or present – or attempted fraud.

ARTICLE 4 - ACQUISITION OF TICKETS

(The acquisition of Tickets ordered by legal buyers other than works councils, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT may be subject to special conditions that may depart from, clarify or supplement the provisions of this Article 4)

The e-tickets referred to in Article 2.4. above must be downloaded by each Buyer via their personal account created for the purposes of an order and, where applicable, transferred to the Bearer in accordance with the procedure set forth in Article 5.2. below. They must be printed by the Buyer or the Bearer, as the case may be, by their own means (see Article 5.2. below).

ARTICLE 5 - CONDITIONS OF USE OF TICKETS

(The use of Tickets ordered by legal buyers other than works councils, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT may be subject to special conditions that may depart from, clarify or supplement the provisions of Article 5)

ANY HANDOVER OR TRANSFER, BY ANY MEANS AND IN ANY FORM WHATSOEVER, WHETHER FREE OF CHARGE OR FOR A FEE, OF A TICKET IS PROHIBITED, SUBJECT TO THE PROVISIONS OF ARTICLES 5.2. AND 5.4. BELOW.

5.1. Double session. The matches on Monday 2 November 2026, Tuesday 3 November 2026, Wednesday 4 November 2026, Thursday 5 November 2026 and Friday 6 November 2026 will be scheduled over two (2) sessions on the Arena’s centre court: a “Day” session equating to the time slot between the start of the matches and end of the matches of the same session, and a “Night” session starting no earlier than, subject to changes communicated to the Buyer on the Website or by any other means deemed appropriate by the FFT, the scheduled time of 7.00 p.m. (French time) and ending once the matches are finished. ›› The start and finish times of the Day and Night sessions are provisional. Depending on how the matches progress, and in order to ensure that they are distributed as fairly as possible, the FFT reserves the right, for any day giving rise to a double session, to remove one or more matches from a Day session and reschedule them in the Night session. ›› Where applicable, and for the day in question, the Day session will officially end at the conclusion of the last scheduled match that was played during the said session. This curtailing of the schedule will not, under any circumstances, give rise to the exchange or refund of Tickets, nor to any other form of compensation.

The same would apply to one or more Night sessions which start after the scheduled time of 7.00 p.m., in particular because of a Day session which results in the Night session starting later than the scheduled time of 7.00 p.m. In addition, the Holder of a Night session Ticket expressly acknowledges and accepts that they will only be able to access the Arena from the time at which they are authorised to do so, as indicated on the Website or by any other means deemed appropriate by the FFT.

5.2. Printing, transfer and use of the Ticket. The Ticket (or e-Ticket) must be presented at the entry point on a smartphone or in portrait format on A4 paper, printed via an inkjet or laser printer. ›› If necessary, the Ticket may be printed at the customer service desk in the Arena. The Ticket is only valid for the date and Session indicated on its front. It is neither exchangeable nor refundable. ›› The Ticket may be transferred by the Buyer to another physical person (exclusively), free of charge (exclusively), until the Ticket is scanned by a special scanning device at the Arena entrance.

Only the Holder of the Ticket may enter the Arena during the Tournament, with the printed Ticket and their Proof of Identity.

Please note: if applicable, the Buyer should not forget to transfer the Ticket by e-mail to the Bearer. Once the name of the Buyer has been replaced by that of the Bearer, no new Ticket (e-Ticket) will be sent. The Bearer’s name will appear on the Ticket. Please also note that only the Buyer of the Ticket may transfer it. The Buyer may change the Bearer at any time up until the moment the Ticket is scanned by a special scanning device at the Arena entrance and transfer the Ticket to the new Bearer. ›› Once inside the Arena, the Buyer or Bearer of the Ticket must keep it on their person in all circumstances; the Ticket must be presented during any check within the Arena.

5.3. Illegal sale and offer for sale of Tickets. Unless an exception is expressly provided for by the FFT, selling or transferring, or offering to sell or transfer, one or more Tickets (particularly on non-official websites, resale websites or auction websites) is prohibited and puts the offender at risk of one or more of the penalties set forth in Article 13 below, without prejudice to any other civil or criminal action and to any damages. FFT members, leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT may also, where applicable, be subject to disciplinary sanctions within the scope of the FFT's Administrative Rules.

5.4. Ticket resale service.

5.4.1. By way of the provisions of Article 5.3 above., and according to the conditions provided in this document, and those which would, where necessary, be later enacted by the FFT, as regards the resale of Tickets ordered via the Website (and/or any app or site that may replace it in the future), any Physical Buyer or Legal Buyer with the status of Works Council as described in Article L. 2311-2 et seq. of the French Labour Code, as well as the leagues and departmental committees – the FFT’s decentralised bodies – and tennis clubs affiliated to the FFT, may put the Tickets up for sale that they have purchased from the FFT on the Website (and/or any app or site that may replace it in the future), within the framework of the Resale Service (hereinafter referred to as the “Resale service”) operated by the FFT and accessible via the Website (and/or any app or site that may replace it in the future), as of the date that the Resale service is officially opened for Tickets for the Tournament. Only the Buyer may resell the Tickets that they have duly purchased, to the exclusion of any other person, in particular the Holders of the Tickets. The resale of Tickets is only authorised via the Resale service.

5.4.2. In the case of Tickets that are part of a “Premium Offer” or “VIP Offer” sold with additional services, said services are indissociable.

Consequently, Tickets that are part of a Premium Offer or VIP Offer cannot be placed on sale separately (i.e. without the services included): each Premium Offer or VIP Offer shall be placed on sale in its entirety (ticket + services).

5.4.3. It should be specified that Tickets (including Tickets that are part of a “Premium Offer” or a “VIP Offer”) for the “Day” session may be,subject

to any changes communicated to the abovementioned Buyer (physical or legal buyer) on the Website or by any other means deemed appropriate by the FFT, put up for sale until 10 a.m. (French time) on the day marking the end of the validity period, and that Tickets (including Tickets that are part of a “Premium Offer” or a “VIP offer”) for the “Night” session may be, subject to any changes communicated to the abovementioned Buyer (physical or legal buyer) on the Website or by any other means deemed appropriate by the FFT, put up for sale until 10 a.m.(French time) on the day marking the end of the validity period. The original Buyer will be informed by e-mail of the resale of their Ticket and may withdraw their resale offer prior to its purchase by a final Buyer, provided that the Ticket is not in the virtual basket of a third party. It should be noted that any resale of Tickets is irrevocable as soon as full payment of the price has been made by the purchaser and entails the definitive transfer of the Ticket, subject to fraud or attempted fraud. Consequently, the initial Buyer will no longer be able to use the Ticket sold to access the relevant session.

The FFT reserves the right to limit resales depending on the Ticket category or session.

5.4.4. The original Buyer (understood to be the Physical Buyer or the Legal Buyers mentioned above and limited to the above) will receive a refund of ninety per cent (90 %) of the price of the purchased Ticket(s) or Ticket(s) that are part of a Premium Offer or VIP Offer under the conditions described below, provided that the Ticket(s) or Ticket(s) that are part of a Premium Offer or VIP Offer can be reallocated to a third party who has purchased it/them via the Resale Service. In this case, the Ticket or the Ticket that is part of a Premium Offer or VIP Offer sold to the original Buyer will be cancelled and a new ticket/new Premium Offer or VIP Offer will be issued to the new buyer. The original Buyer will therefore be refunded ninety per cent (90 %) of the price they paid for the cancelled Ticket(s) or, ninety per cent (90 %) of the price they paid for the cancelled Premium Offer(s) or VIP Offer(s), excluding administration costs, which will remain irrevocably with the FFT. The refund will be made at the end of the Tournament, on a date and in accordance with procedures to be communicated in due course by the FFT on the Website, or by any means that the FFT deems appropriate. In the event that the Ticket(s) or Ticket(s) that are part of a Premium Offer or VIP Offer acquired by the original Buyer have not been reallocated to a third party who has acquired them via the Resale Service, no refund or exchange will be made, which the original Buyer expressly acknowledges and accepts.

The Buyer shall be informed that last-minute tickets and tickets due to be issued in place of cancelled tickets may be put on sale via the Resale Service (and/or any app or site that may replace it in the future).

5.4.5. It should be reiterated that any resale outside the Resale Service is strictly forbidden and may, where applicable, result in civil or criminal penalties. In particular, under Article 313-6-2 of the French Penal Code, selling, offering for sale or exhibiting for sale or transfer, or providing the means for the sale or transfer of admission tickets to a sporting, cultural or commercial event or to a live performance, on a regular basis and without the authorisation of the producer, organiser or owner of the exploitation rights for this event or performance, is punishable by a fine of €15,000. This penalty is increased to €30,000 in the event of a repeat offence.

5.5. Prohibited behaviour

5.5.1. All Holders undertake to comply with safety instructions within and/or around the Arena. In particular, it is forbidden to cross any fence or barrier intended to contain the public, or to engage in any behaviour that is risky or likely to harm others, in particular running, jostling or sliding.

It is forbidden to disseminate any abusive, racist, sexist, political, religious or discriminatory messages in or around the Arena.

Engaging in any activity that is likely to disrupt or an attempt to disrupt the smooth running of the Tournament or its sessions is also prohibited.

5.5.2. Ban on engaging in promotional or commercial activities

5.5.2.1. It is strictly prohibited to use any Ticket in support of promotional and/or commercial activities, especially (but not limited to) (i) as an endowment of any competition, contest, lottery, in-house incentive operation or similar activity, (ii) as part of any travel service, and/or (iii) as part of any PR service. Any infringement detected by the FFT in this regard shall render the offender liable to one or more of the penalties set forth in Article 13 without prejudice to any other action.

5.5.2.2. It is strictly prohibited to engage in, within the Arena or at any competition venue in which Tournament sessions are held, or within the security perimeter, any distribution of brochures, or any commercial activity not authorised by the FFT, including but not limited to any hospitality services, any distribution of products, whether free of charge or in return for payment, or any commercial promotion.

5.5.3. Any person engaging in any activity not authorised by the FFT within and/or in the vicinity of the Arena may be refused access to the Arena or ejected without any possibility of a refund.

5.5.4. The Holder is required to comply with all instructions regarding access to the Arena, particularly in relation to prohibited objects, which will be communicated to them prior to the session.

5.6. Health and/or security checks. Ticket (or pass) Holders are hereby informed that, if circumstances require it, exceptional health and/or security measures may be implemented by the FFT, and may result in longer waiting times before entering the Arena. Each Ticket (or pass) Holder is therefore asked to plan ahead and to arrive at the Arena as early as possible in order to gain access to the match(es) of the relevant session in good time. ›› Any Ticket (or pass) Holder may be subjected to security checks at the entrance to the Arena, under the conditions set forth in Article L. 613-3 of the French Internal Security Code. ›› Any Ticket (or pass) Holder who refuses to undergo the various aforementioned checks will be denied access to the Arena or escorted from the Arena complex, if applicable. ›› Ticket (or pass) Holders are asked to check the Website and the Arena Rules on a regular basis in order to best prepare for their visit to the Arena. The FFT accepts no liability whatsoever and will not provide any compensation or reimbursement, either fully or partly, in the event of a Ticket (or pass) Holder being delayed due to a health and/or security check, as set forth in this Article.

5.7. Compliance with current regulations relating to combating any form of epidemic/pandemic. The Ticket (or pass) Holder undertakes to comply with all health measures in force, and in particular all decisions taken by the government or public authorities to combat any form of epidemic/pandemic, where necessary. Arena staff and/or any person authorised by the FFT may take any useful and proportionate measures with a view, in particular, to complying with the restrictions in force (wearing a mask, presentation of a health pass, curfew, etc.), as well as any other rules in force relating to a possible health protocol. The Buyer expressly acknowledges that no compensation or reimbursement will be made in this respect.

5.8. Exiting the Arena. Any departure from the Arena is final.

ARTICLE 6 - FORCE MAJEURE, TERMINATION OF CONTRACT/REFUNDS

6.1. Force majeure. The FFT shall not be held liable for the non-execution, or the late or defective execution, of its commitments as a consequence of (i) force majeure as defined in Article 1218 of the French Civil Code and interpreted by French case law, or (ii) all decisions made by governmental, public, administrative, legal or sporting authorities that have an impact on the FFT and on the running of the Tournament, which may, in particular, result in the complete cancellation, partial cancellation, or postponement of the Tournament, or in the Tournament being run behind closed doors or with a reduced attendance (taking into account the Arena’s usual capacity), and thereby forcing the FFT to cancel all or some of the Tickets ordered for the Tournament.

6.2. Termination of contract/Refunds. If necessary, the complete cancellation of the sessions to which the Ticket gives access, for one of the aforementioned reasons, shall result in the automatic termination of the contract (the GTCS) concluded between the FFT and Buyers of Tickets valid for the cancelled session. Cancelled Tickets may be refunded up to their purchase price (excluding administration fees), for the exclusive benefit of the Buyer.

ARTICLE 7 - CANCELLATION/POSTPONEMENT/INTERRUPTION

7.1. Cancellation/Postponement/Interruption. In the event of the complete or partial cancellation of the Tournament and/or in the event of the cancellation, postponement or interruption of matches due to unforeseen circumstances or force majeure, Tickets valid for the cancelled event may be refunded as follows:

- Tickets valid for several matches (during qualifying and from Monday 2 November to Saturday 7 November 2026 inclusive) will be refunded as soon as all the matches to which the Tickets grant access are cancelled consecutively, without having started (i.e. zero minutes of play).

- Tickets valid for the men’s singles final (Sunday 8 November 2026) will be refunded as soon as the match is cancelled, without having started (i.e. zero minutes of play).

Any match or event to which the Ticket grants access that has begun cannot be refunded, even if the match and/or event to which the Ticket grants access is interrupted and cannot be resumed (due to a player injury/withdrawal, or any event making it impossible to continue the match, etc.).

The FFT remains free to decide on the schedule, as set forth in Article 7.2. below.

7.2. Schedule. With regard to the double session on the Arena’s centre court referred to in Article 5.1. above for the matches from Monday 2 November 2026 to Friday 6 November 2026 (inclusive) and subject to the provisions of the said Article 5.1., the provisional schedule is as follows:

- From Monday 2 November 2026 to Thursday 5 November 2026 (inclusive): three (3) matches are scheduled during the Day sessions and two (2) matches are scheduled in the Night sessions on the Arena’s centre court.

- Friday 6 November 2026: two (2) matches are scheduled in the Day session and two (2) matches are scheduled in the Night session on the Arena’s centre court.

The match and Tournament schedule (i.e. across all courts of the Arena) is provisional and is only provided for information purposes. Any changes made to it shall not, under any circumstances, lead to an exchange or refund of the Tickets, or to any compensation.

ARTICLE 8 - DISABLED PERSONS/CHILDREN UNDER FOUR/MINORS/VISIBILITY

8.1. Disabled persons. Holders of a disability card proving that they are disabled to a degree of more than 80 per cent and who use a wheelchair, or persons with a priority card or disability card specifying “need for assistance” or “blindness” may place an order for Tickets in their relevant category directly via the Website.

8.2. Children under four years of age. Access to the Arena is free of charge for children under four years of age who are accompanied by a person in possession of a Ticket, upon presentation of proof of identity and subject to the following: Only one (1) child per person in possession of a Ticket may benefit from free access to the Arena and the competition courts. Given that no seats are allocated to them, children under four years of age must sit on the lap of the accompanying adult. The customer service desk in the Arena will provide the accompanying adult with one (1) free Ticket enabling the child under four to enter the Arena.

8.3. It should be specified that minors remain under the full responsibility of their parents or legal guardians and, where appropriate, under their supervision.

8.4. The Buyer and/or the Holder also acknowledges that certain seats may be affected by reduced visibility or seating discomfort. The terms and conditions are indicated on the Website (or by any means the FFT deems appropriate) when orders are placed and prior to the purchase of the relevant Tickets.

ARTICLE 9 - IMAGE RIGHTS

All Ticket (or pass) Holders (adult or minor, Buyer or Bearer) or, where applicable, the legal guardians of the minor Holder and/or child under four years of age set forth in Article 8.2. above, accept and acknowledge that the Tournament and its sessions are public events, and that consequently the presence and actions of the Holder and/or the child under four years of age within the Arena or in its vicinity are of a public nature. In this respect, the Holder is advised that he/she may be photographed and/or filmed by the FFT's teams and/or by any third party authorised by the FFT (in particular, but not limited to, media operators – television crews, photographers, print and Internet journalists, etc. – and official partners/suppliers of the Tournament and/or the FFT, etc.). Consequently, the Ticket (or pass) Holder or, where applicable, the legal guardians for the minor Holder and/or the child under four years of age set forth in Article 8.2. above, expressly authorises, free of charge, (i) the capture of his/her image by any method and (ii) the use of his/her image on all media (press, posters, leaflets, digital, analogue, etc., without restrictions as regards quantity) and for all types of broadcasting (television, cinema, exhibition, online, social networks, etc.), by the FFT and/or by any third party authorised by the FFT (in particular, but not limited to, the FFT's decentralised bodies, media operators – television crews, photographers, print and Internet journalists, etc. – and official partners/suppliers of the Tournament and/or the FFT, etc.), for all purposes, including commercial purposes (in particular, but not limited to, the promotion of the FFT, its products/services, its business, tennis, the Tournament and its events, the Arena, the status of official partners/suppliers of the Tournament and/or of the FFT and their products/services, etc.), as well as during the televised broadcast of the Tournament, without this giving rise to any payment. This authorisation is valid for use throughout the world and for the entire legal duration of copyright protection relating to the aforementioned media. The Buyer of one or more Ticket(s) assures the FFT that they have informed the Holder(s) of the Ticket(s) of the terms and conditions of this Article, as well as the legal guardians of the minor Holder(s), and/or the child under four years of age, and that they have obtained their prior consent.

ARTICLE 10 - GAMBLING BAN

For sporting ethics reasons related to maintaining the integrity of tennis tournaments, it is forbidden for any Ticket (or pass) Buyer or Bearer to commit to, directly or through an intermediary, by any method at all (in particular, through the intermediary of an online public communication service), bets of any type (including private bets between natural persons) related to the Tournament within the Arena complex. In the event of a breach of this ban, the FFT may take any measures it sees fit, including ejecting the person in question out of the Arena complex, without reimbursement or compensation of any kind. The FFT also reserves the right to lodge any complaint or take any legal action in relation to the aforementioned facts.

ARTICLE 11 - COMBATING SPORTING FRAUD

It is strictly forbidden for any Holder of a Ticket (or pass), attending any one of the matches at the Tournament, or present within the Arena complex, to collect, store, distribute, communicate, publish, deliver and/or make available to any person or any organisation, by any method, and from any place in the Arena, free of charge or for a fee, any data, statistic, information or fact related to any match taking place during the Tournament (in particular but not exhaustively, the live score point by point, match statistics, information related to a specific set or games, a warning given to a player by the chair umpire, an umpiring error, a player requesting medical treatment, an injury, a player retiring from their match, etc.) that they have become aware of. The continued use of laptops or electronic devices is strictly forbidden in the spectator areas adjacent to the courts. The media, suppliers and individuals working on the organisation of the Tournament, in possession of a valid accreditation and exercising their duties, will benefit from an exemption, however. In the event of a breach of the ban detailed in this Article, the party breaking the rules puts himself/herself at risk of one or several of the sanctions provided in Article 13 below, the FFT reserving the option to initiate proceedings or actions against them.

ARTICLE 12 - RECORDING/BROADCASTING OF AUDIO AND/OR VISUAL RECORDINGS

12.1. It is strictly forbidden to capture and/or broadcast and/or make available to the public, live or tape-delayed, wholly or partly, whether free of charge or for a fee, any sound recording and/or any still or moving image captured by any method within the Arena (especially in the competition courts and inside areas subject to limited access, in particular changing rooms and areas reserved for competitors), regardless of the broadcasting method (Internet, radio, television, mobile telephones, data storage accessories or any other current and/or future media, etc.), without the prior and express authorisation of the FFT.

This restriction pertains, in particular, but not exclusively, to:

12.2. In the event of a violation of the restrictions set forth above, the offender puts himself/herself at risk of one or more of the sanctions set forth in Article 13 below, without prejudice to any other sanction and/or action. In any event, any sound recording and/or any moving image collected, gathered or produced by the Buyer or Bearer of a Ticket (or pass) during matches or training sessions at the Tournament, or in relation to matches or training sessions at the Tournament, remain the exclusive property of the FFT, which the Buyer and Bearer expressly acknowledge and accept.

12.3. In any event, the Buyer or Ticket (or pass) Holder grants the FFT the right, free of charge, to reproduce and display to the public, on any medium, by any means and for any purpose, including commercial purposes, any sound recording and/or any still or moving image captured by the Ticket (or pass) Buyer or Holder within the Arena during the Tournament, or in relation to Tournament matches or training sessions. This release is valid worldwide and for the duration of the intellectual property rights as set forth in the French Intellectual Property Code.

ARTICLE 13 - NON-COMPLIANCE WITH GTCS

Without prejudice to any other action, the violation by the Ticket (or pass) Buyer and/or Bearer of any of the provisions of the GTCS will put the offender at risk of one or more of the following sanctions:

13.1. Cancellation of order. Any violation by the Ticket Buyer of any of the provisions of the GTCS may result, if the FFT sees fit, in the immediate

cancellation of the order, as of right and without any other formality being required. In this case, the Buyer will not be able to use the ordered Ticket(s), and/or will be refused entry to the Arena.

13.2. Termination of sale. Any violation by the Ticket Buyer or Bearer of any of the provisions of the GTCS may result, if the FFT sees fit, in the immediate termination of the sale, as of right and without any other formality being required. In this case, the Ticket(s) shall be cancelled and the Buyer or the Bearer shall be refused entry to the Arena, subject to any legal action, particularly in terms of liability.

13.3. Denial of access to or expulsion from the Arena. Any violation by the Ticket (or pass) Buyer or Bearer, when present in the Arena or its vicinity, of any of the provisions of the GTCS, of the Arena Rules or any FFT regulations or instructions applicable to the Tournament, may result in the Buyer or Bearer being refused access to or ejected from the Arena. ›› Denial of access or ejection will automatically result in the confiscation and invalidation of the offender’s Ticket (or pass), to the exclusion of any refund or compensation. ›› In the event that the offender has acquired or is the Bearer of one or more Ticket(s), and/or any other passes, for any day of the Tournament after their denial of access to or ejection from the Arena, the FFT reserves the right to cancel said Ticket(s), for which only the Buyer will be able to request a refund.

13.4. Exclusion lists. Any breach of the provisions of these GTCS, but especially any fraud or attempted fraud detected by the FFT (including, but not limited to, selling or offering to sell one or several Ticket(s), particularly via resale websites or auction websites, etc.), will provide the FFT with a basis to, if it deems it necessary (in view of the seriousness of the detected breach), cancel any tickets or ticket order and/or to add the Buyer or the identified Bearer to a specific exclusion list (“Exclusion List 1”), thereby prohibiting them of any possibility of ordering Tickets for the Tournament or for subsequent editions of the Rolex Paris Masters, and also for any other event run by the FFT, while they remain on the list. ››

All Buyers or Bearers of Tickets granting access to the Tournament shall also be informed that the FFT is likely to place, on a second exclusion list (“Exclusion List 2”), any person subject to a competition and/or stadium ban duly imposed (i) by the FFT’s disciplinary bodies, or (ii) international bodies governing tennis (International Tennis Federation [ITF], Association of Tennis Professionals [ATP], Women's Tennis Association [WTA], International Tennis Integrity Agency [ITIA], etc.). Any person appearing on Exclusion List 2 shall be prohibited, while they remain on the list, from accessing the Arena – or may be ejected from the Arena – during the Tournament and during subsequent editions of the Rolex Paris Masters, as well as from accessing all competitions venues run by the FFT. ›› Any person appearing on Exclusion List 2 shall not be, while they remain on the list, issued with any document (ticket, accreditation, etc.) granting access to the Arena during the Tournament and during subsequent editions of the Rolex Paris Masters, as well as any document granting access to venues for competitions run by the FFT. Any document (ticket, accreditation, etc.) granting access to the Arena or to any other venue for a competition run by the FFT which is held by any person at the moment of or subsequent to their appearance on Exclusion List 2, will be subject to cancellation. ›› The terms and conditions related to personal information appearing on Exclusion Lists 1 and 2 are covered by Article 14.4. below.

13.5. The fact that the FFT does not pursue any violation of any of the provisions of the GTCS by the Ticket (or pass) Buyer or Bearer does not mean that the FFT waives the right to subsequently pursue such a violation.

ARTICLE 14 - PERSONAL DATA

14.1. The personal data of the Physical Buyer, the representative of the Legal Buyer and the Bearer, gathered during the order or transfer of one or several Tickets, will be processed by computer. Purpose 1: This personal data may be used by the FFT, in its role as data controller, for the purpose of managing said order, Ticket-related communication, and the dissemination of information related to the Tournament. The legal basis

for this processing is the execution of contractual actions. Purpose 2: This data may also be used by the FFT for the purpose of managing the Exclusion Lists, in accordance with Article 13.4 above. The legal basis for this processing is the FFT’s legitimate interest to ensure compliance with its regulations and the binding regulations of international tennis bodies, including reporting and cooperation obligations with the ITIA, or the law.

14.2. Access to personal data is strictly limited to authorised FFT staff members and to its potential subcontractors or the legal authorities. The data of individuals on the Exclusion Lists may be communicated to international tennis bodies such as the ITIA.

14.3. The bank details provided by the Ticket Buyer when paying for their order by bank card are stored in the FFT service provider’s system empowered for that very purpose, and are subject to specific security measures. This data is stored for a period of thirteen (13) months following the date of transaction, in accordance with Article L.133-24 of the French Monetary and Financial Code. All other data collected is stored for the duration of the contract, plus the statutory limitation period.

Purpose 1: All data collected is retained for three (3) years from the date of the transaction. Purpose 2: The personal information of any person included on Exclusion List 2 as per Article 13 above will appear for the duration of the stadium/competition ban imposed on them by an FFT disciplinary body, an international body that governs the sport of tennis, or by any other competent authority.

14.4. Any person affected by the data processing has the right to access, correct, erase and move their personal information. They may also request to restrict the processing of their personal data. In addition, they have the right to set instructions concerning the preservation, deletion and communication of their personal data after their death. Requests relating to exercising these rights should be made to the FFT's Data Protection Officer, whose contact details are provided below. The Buyer may lodge a complaint with the CNIL (the French data protection authority). All persons affected by the data processing may contact the FFT, in its role of data controller, and its Data Protection Officer, at the following e-mail address/postal address: dpo@fft.fr/ French Tennis Federation – Data Protection Officer – Stade Roland-Garros, 2 avenue Gordon-Bennet – 75016 Paris, France. Any person appearing on Exclusion Lists 1 and/or 2 only have the right to access and correct their personal information. These rights can be exercised by contacting the FFT Data Protection Officer at the address above.

ARTICLE 15 - APPLICABLE LAW/ ASSIGNMENT OF JURISDICTION

15.1. THE GTCS ARE SUBJECT TO FRENCH LAW.

ANY DISPUTE PERTAINING TO THEIR ENFORCEABILITY, THEIR VALIDITY, THEIR INTERPRETATION AND/OR THEIR PERFORMANCE, AND MORE GENERALLY, ANY DISPUTE PERTAINING TO THE SALE OF TICKETS, SHALL BE SUBMITTED TO THE COMPETENT COURTS.

15.2. In accordance with the provisions of the French Consumer Code regarding the amicable settlement of disputes, the FFT adheres to the FEVAD (E-commerce and remote sales Federation) e-commerce Mediation Service: http://www.mediateurfevad.fr. After the prior written procedure performed by the Buyer with regard to the FFT (Tel.: +33 (0)1.47.43.51.11/postal address: French Tennis Federation [Customer Service Dept.], 2, avenue Gordon-Bennett, 75016 Paris, France), any consumer disputes that have not been settled can be referred to the Mediation Service. To find out how to refer a dispute to the Mediator, please visit this site: https://www.mediateurfevad.fr/index.php/espace-consommateur.

ARTICLE 16 - DOCUMENT HIERARCHY

In the event of any contradiction or ambiguity between the GTCS and the Arena Rules, the GTCS shall prevail for the stipulations in question.

Similarly, in the event of a contradiction between the GTCS and any special conditions issued by the FFT, the latter shall prevail for the stipulations in question.

ARTICLE 17 - LANGUAGES

The GTCS were drawn up in French and English. In the event of any discrepancy between the French version and English version, the French version of these GTCS shall prevail. Only the French version shall have legal value.

SPECIAL CONDITIONS OF SALE AND USE OF THE ROLEX PARIS MASTERS TRAVEL WEBSITE

The services offered on the https://travel.rolexparismasters.com/ website (“ the Site”) are developed and offered for sale by MYCOMM, the licensee of the ROLEX PARIS MASTERS TRAVEL brand, for the sole purpose of selling the services offered on the Site.

The Site is published by MYCOMM, a limited liability company with capital of €13,160, registered with the Créteil Trade and Companies Register under number B 510 368 400 and with the Register of Travel and Holiday Operators under number IM094100035, whose registered office is located at 38/40 avenue  Jean Jaurès - 94110  ARCUEIL - FRANCE, operating the ROLEX PARIS MASTERS TRAVEL brand and represented by its Manager Mr. Grégory SEVAULT (“ RPM TRAVEL ”).

MYCOMM's professional civil liability is insured by HISCOX, 12, quai des Queyries - CS 41177 - 33072 Bordeaux, contract no. HA RCP0085051 in the amount of €1,500,000 per claim and per insurance year.

The financial guarantee to secure the funds received, in accordance with articles L.211-18 and R. 211-26 to R. 211-34 of the French Tourism Code, is provided by APST, 15 Avenue Carnot 75017 Paris, contract no. I094100035.

PREAMBLE

The Site contains offers (“the Offers‘) of packages combining exclusive ticketing for access to a tennis court hosting the Rolex Paris Masters Tournament and various services provided by RPM TRAVEL's Partners (’the Partners‘) including accommodation, transport, gifts and receptive activities in Paris (’ Packages’) and enables individuals, groups, works councils or companies to make reservations according to standard or VIP procedures, for a specific date or period (the “Customer”).

The present special terms and conditions of sale and use (“ STCs ‘) apply to all use of the Site and to all Package reservations made by Customers via the Site or by telephone, managed by a team of dedicated advisors accessible on the number indicated on the Site (’Order”).

The following Special Terms and Conditions of Sale and Charter define the conditions for the purchase of tourist services by e-mail or telephone, as well as the conditions of access and use of the Sites by Users and Visitors.

They are brought to the Customer's attention prior to any commitment on his part, and complete the prior information referred to in article R.211-4 of the French Tourism Code, in addition to the descriptive sheets for the Services and, in certain cases, the special payment and cancellation conditions specific to certain products and services. In the latter case, the specific conditions indicated on the product description will take precedence over the general text of these Special Conditions of Sale.

The prior information provided for in article R. 211-4 of the French Tourism Code may be modified after publication on the Site or communication to the Customer, in particular with regard to the main characteristics of the travel services (in particular the conditions of transport and the course of the stay and accommodation), the price, the terms of payment, the minimum number of people required for the trip, and the conditions of cancellation by the Customer, in accordance with articles R. 211-5 and L. 211-9 of the French Tourism Code. The Customer will be informed of these conditions in a clear, comprehensible and apparent manner prior to the conclusion of the travel contract.

By validating his/her Order, the Customer expressly acknowledges having read the present STCs, which can be downloaded or printed via a dedicated link, as well as the more specific descriptions of the Offers chosen. Failure by the Customer to accept all or part of the STCs will result in his or her renunciation of any use or benefit of the Offers on the Site.

The present STCs are up to date as soon as they are published online or communicated to the Customer, and cancel and replace any previous version.

By confirming their Order, Customers acknowledge that they have read and understood the STCs and agree to be bound by them. The STCs take precedence over all other contractual documents issued by customers.

Any other service acquired by the customer without the intervention of RPM TRAVEL or the site from a partner or any other service provider shall not be governed by the STCs and shall not be the responsibility of RPM TRAVEL.

No right of withdrawal

In accordance with articles L. 221-28-12°, L. 221-2-5° and 9° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided for specific periods or dates and ordered on the Site or by telephone. (with the exception of specific insurance policies, see the Insurance section).

I.                 BOOKING AND ORDERING

1.    In accordance with the provisions of article 1369-8 of the French Civil Code, the Customer accepts the use of electronic media as a means of concluding a contract for the purchase of services. The Customer may place an Order via the Site or by telephone on 01 84 76 22 32. The Order will only be final after full payment, acceptance of the STCs and confirmation by RPM TRAVEL.

2.  In order to place an Order, the Customer must be a physical person of legal age (or failing this, must place the Order with his/her legal representatives) and be legally capable of entering into a contract.

3. The Customer selects and reserves the desired Packages, subject to availability, as Offers are managed in real time. In the event of any difficulty whatsoever concerning an Offer selected by the Customer, RPM TRAVEL will propose an alternative solution within forty-eight (48) hours or, failing this, refund the amount paid.

4.  At the time of the Order (via the website or by telephone on the number indicated on the website), customers are systematically offered cancellation insurance. For details of the cover offered, Customers may consult the document available on the Site entitled “Cancellation Insurance”.

5.  All reservation requests must be accompanied by payment of 100% of the total cost of the holiday, including all taxes, any options, insurance premiums and administrative costs, and the full price of the ticket, to be paid to RPM TRAVEL.

6. RPM TRAVEL will send an e-mail to the address provided by the customer acknowledging receipt of the reservation request.

7. Once the Order has been validated and paid for, RPM TRAVEL shall send the Customer an e-mail containing the download link for the Have a Good Trip application, including dematerialized vouchers (” Exchange Voucher ”) and all the documents required for the successful completion of the trip. The Exchange Voucher includes the contact details of the Partners.

8. By validating an Order, the Customer submits to RPM TRAVEL an offer to enter into a contract which RPM TRAVEL reserves the right to refuse, cancel and terminate at any time if circumstances make it legitimate to do so, in particular in the event of violation of the contents of the STCs or attempted fraud.

9. The Order shall only be valid once RPM TRAVEL has sent the Customer a confirmation e-mail or letter.

II. PRICE AND PAYMENT

1.        Price description

The total price of the Package is that shown on the order confirmation sent by RPM TRAVEL. It is expressed in Euros and includes VAT for Packages.

Contract prices have been calculated on the basis of exchange rates, airfares and ground services known at the time of booking confirmation.

Prices are indivisible, and any renunciation of services included in the contract, or any interruption of Packages caused by the Customer (even in the event of hospitalization or early repatriation), will not give rise to reimbursement, except in the case of specific insurance.

2.       Under no circumstances shall the prices published when an Order is placed be binding on RPM TRAVEL for future Orders. Prices may be modified at any time by RPM TRAVEL, without prior notice, except for orders in progress, which shall remain at the price displayed when the order was placed.

3.       A processing fee, the amount of which is specified in the quotation before the Order is validated, shall apply per Booking and for all Orders, unless otherwise specified on the website or unless an exceptional discount is granted. RPM TRAVEL does not charge booking fees.

4.       Tourist taxes are not included in the price of the Stays and must be paid, where applicable, by the Customer on site. Their amount varies according to the number of persons accompanying the Customer and the number of nights of the stay. The Customer declares that he/she has been informed that these taxes are due and undertakes to pay them at the start of the stay or at check-out.

5.        Any offers and promotions apply to new Orders and cannot be applied to Orders already validated and paid for in full or in part by the Customer.

6.       Payment by credit card

Carte Bleue Nationale, VISA, EuroCard/MasterCard, American Express

In accordance with article L.132.2 of the French Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. This payment may only be stopped in the event of loss, theft or fraudulent use of the card. Cancellation for any other reason or as a right of withdrawal constitutes credit card fraud. The full amount of the order is debited from the customer's credit card when the reservation is confirmed.

RPM TRAVEL provides its customers with a modern and secure credit card payment system.

RPM TRAVEL ensures that the collection, storage and use of data comply with the law on the protection of personal data. This data is only used to finalize the customer's travel contract (payment, any refunds, expenses) and is encrypted by RPM TRAVEL's secure server.

The customer accepts that his/her bank details may be used by RPM TRAVEL to process payment for Orders.

RPM TRAVEL shall never ask the customer to send full credit card details by e-mail, fax, post or any other non-secure communication channel. Should the Customer receive such a request, he shall ignore it and immediately inform RPM TRAVEL.

However, in order to verify identity and prevent fraud, the customer may be asked to send his credit card details (by e-mail, fax or post), part of which must be replaced by Xs, together with a copy of his identity document.

RPM TRAVEL declines all responsibility for damages resulting from the sending of credit card data, for which no request has been made.

7.       Bank transfer

Subject to RPM TRAVEL's agreement, the Customer may make a bank transfer exclusively in Euros, after providing the company's bank details.

The transfer must be confirmed by the issuing bank, to be sent by the Customer to the accounting department by e-mail, the details of which will be given when the Order is confirmed. This confirmation of transfer must mention the surname, first name and order number. The Order will be considered validated after confirmation of the transfer of the corresponding funds (deposit or total amount).

Please note: the cost of the transfer will be borne by the Customer.

8.       Rejection fees

The Customer is hereby informed that any bank charges for rejection or any other bank transaction will be borne by the Customer.

9.       Refunds

Any refund will be made using the same method of payment as that used for payment by the Customer.

The refund may be reduced by the contractual cancellation fee.

Certain air tickets are non-refundable upon purchase by the Customer.

In the event of non-use of the air ticket for any reason whatsoever, mandatory airport taxes are refundable to the Customer upon request, free of charge for online requests and with a fee corresponding to a maximum of 20% of the amount refunded for all offline requests.

III. PRICE REVISION

1. The prices published by RPM TRAVEL are based on the following economic conditions:

·        Cost of transport, linked in particular to the cost of fuel or other energies.

International transport is paid for in euros with our airline service providers.

·        Taxes and fees relating to services included in the contract, such as tourist, landing or embarkation and disembarkation taxes at ports and airports.

·        Exchange rates relevant to the contract.

The economic data retained will be reported on the Order confirmation :

2.       Price changes

In accordance with articles L. 211-12 and R.211-8 of the French Tourism Code, RPM TRAVEL reserves the right to modify the prices of its services, both upwards and downwards, within the legal limits and according to the following terms and conditions:

▪ Currency fluctuations.

Should currency fluctuations affect the total price of the trip by more than 8%, this impact will be fully reflected in the price (both upwards and downwards).

Of course, this currency fluctuation will only be assessed on services invoiced in foreign currency to RPM TRAVEL and which may represent, depending on the trip, 30 to 70% of the total price.

▪  Variation in transportation costs resulting from the cost of fuel or other energy sources,

▪ Variation in taxes and fees on travel services included in the contract (tourist taxes, landing or embarkation and disembarkation taxes at ports or airports). Any variation will be fully reflected in the selling price of the trip.

3.       Consequences.

In the event of an increase in the sale price, regardless of its size, the information will be sent to the Customer in a clear and comprehensible manner, with supporting documents and the calculation, on a durable medium, no later than 20 days before the start of the trip or stay.

In accordance with article R. 211-9 of the Code, when the increase in the amount of the package is at least 8%, RPM TRAVEL will inform the Customer in a clear, comprehensible and visible manner on a durable medium of the increase, of the reasonable deadline for expressing acceptance or refusal with cancellation of the contract and reimbursement without charge within 14 days, and of the consequences of failure to respond (application of cancellation charges).

IV. ASSIGNMENT OF CONTRACT

When the Contract concerns a stay or a tour, combined or self-tour, the Customer may assign it to a third party.

The Customer must inform RPM TRAVEL of the transfer of the Contract by any means allowing acknowledgement of receipt, no later than 7 days before the start date of the trip, indicating precisely the name and address of the transferee and the participant in the trip, and proving that the latter meets the same conditions as the Customer for the stay or trip.

The transferor or the transferee will be jointly and severally liable for payment of any balance of the price, as well as for any additional costs incurred by the transfer, and will be required to pay the fees stipulated in article 5.4 below, corresponding to the modification made to the tour package services.

On the other hand, the Customer may not assign his or her insurance contract(s). Furthermore, in the case of air travel, if the ticket is issued, it cannot be exchanged or reimbursed by the airlines, and the transfer of the travel contract may therefore be considered as a cancellation, generating the fees stipulated in the present STCs.

V. ACCOMMODATION

1. The 2 to 5* classification of the accommodation selected in the Packages is mentioned in the Offers according to French standards. RPM TRAVEL reserves the right to indicate or not the classification of the accommodations of the Partners listed on the Site.

2. The Partners provide photographs and/or illustrations reproduced in the Offers and giving the Customer an overview of the accommodation services offered. The purpose of these photographs and/or illustrations is to indicate to the Customer the category or level of comfort of the accommodation in addition to the tourist classification.

VI. LIABILITY OF RPM TRAVEL

1. RPM TRAVEL shall provide the necessary assistance to the Customer in difficulty, but shall not accept any liability and shall not replace the Customer financially if the non-conformity is attributable to the Customer and in particular in the following cases :

- Costs generated by the loss of tickets by the Customer (costs and penalties for reissuing tickets and costs incurred in particular in the event of immobilization)

- Debt incurred by the Customer with a third party (hotel extras, etc.)

- Loss of identity papers or any other document required for travel.

2. RPM TRAVEL is fully responsible for the proper performance of the obligations resulting from the travel contract within the meaning of article L. 211-16-I of the French Tourism Code. The Customer is informed that RPM TRAVEL will not be liable in any case when the damage is of an unforeseeable or unavoidable nature and is attributable either to the Customer or to a third party outside the provision of the travel services, either to exceptional and unavoidable circumstances (war, attack, riot, revolution, nuclear disaster, epidemic and pandemic, climatic or natural events such as cyclone, earthquake, tsunami, tornado, cloud, sand wind...).

In the event of its full liability due to its service providers within the meaning of the aforementioned article, the compensation limits provided for in article L. 211-17-IV of the Tourism Code, international conventions which specify the compensation due by these service providers will be applicable. In other cases, the contract may limit any damages to three times the total price of the trip (except for personal injury and intentional or negligent misconduct).

RPM TRAVEL will not be liable in any way for incidents arising from services purchased outside the contract and directly on site by the Customer from an external service provider or resulting from a personal initiative of the Customer.

3. Any interrupted or shortened Package and, more generally, any service not consumed due to the Customer, for any reason whatsoever, will not give rise to any refund. 

4. No dispute regarding the price of accommodation may be considered after the start of the Package. It is the Customer’s responsibility to assess before departure whether the price of the Package is suitable for him. 

5. The Customer undertakes to draw RPM TRAVEL’s attention to any determining factor of his choice and to any particularities concerning him that may affect the conditions of his Package. Some partners offer facilities equipped to accommodate people with disabilities. Any person whose mobility is temporarily or permanently impaired - travelling with or without an accompanying person - as a result of sensory or motor disability, age, illness or any other cause of disability requiring special attention and adaptation to their needs in the services offered - must necessarily mention to RPM TRAVEL this feature when ordering or in writing to 38/40 avenue  Jean Jaurès - 94110  ARCUEIL - FRANCE. Without this mention, no claim will be taken into account after the start of the Package if the facilities are not adapted to the needs of the Customer. 

6.  The Customer is solely responsible for his personal effects during his stay in rental accommodation. RPM TRAVEL cannot be held responsible for the loss, theft or damage of personal effects in rental accommodation, common premises and adjoining car parks. Guests are responsible for the security of their rental accommodation during their stay and it is their responsibility to insure accordingly. Certain precautions can avoid them a possible inconvenience: close its windows before leaving his rental accommodation, lock his door, etc. The loss of personal effects inside his rental accommodation when releasing the premises cannot engage the responsibility of RPM TRAVEL. The Customer must have a civil liability insurance.

7. The completion of administrative and sanitary formalities and the costs of passport, identity card, visas, vaccination etc. are the responsibility of the Customer. Due to the changing political and health situations in some countries, it is the responsibility of the Customer to inform RPM TRAVEL before departure about the formalities in force on the date of his departure. 

VII.  SPECIFIC INSURANCE

RPM TRAVEL does not include any insurance in the prices of the services offered and recommends that the Customer purchase an insurance and/or assistance contract covering the consequences of certain cancellation cases at the time of the Order, and/or covering certain special risks, including repatriation costs in the event of accident or illness.

Depending on the offer you have, you will be able to take out an insurance with our partner: Presence Assistance

In the event of a policy subscription, the policy subscribed by the Customer will be addressed to him. In any event, it is the responsibility of the Customer to fully read the insurance contract, and in particular the clauses of exclusions, limitations or fixing the terms of application of the insurance before subscribing.

The amount of the insurance subscription remains systematically acquired and it is not possible to claim its reimbursement, except in case of cancellation of the contract by RPM TRAVEL without fault of the user. Claims are made directly to the insurance company, respecting the terms and deadlines of the insurance contract.

If the Customer proves a previous guarantee for the risks covered by the insurance, it has the possibility to terminate this insurance without charge within fourteen (14) days as long as no guarantee has been implemented.

VIII.  ORDER MODIFICATION FEE AT CUSTOMER REQUEST 

1.  Any request for modification of the Order must be sent by email to the following address: serviceclient@travel.rolexparismasters.com, by telephone at the number mentioned on the Site or by post to the following address: 38/40 avenue  Jean Jaurès - 94110  ARCUEIL - FRANCE.

2.  Any modification of the Order will result in 100% cancellation fee.

IX.  CANCELLATION (RESOLUTION) FEE OF THE ORDER AT THE CUSTOMER’S REQUEST 

In accordance with article 211-14-I of the Tourism Code, RPM TRAVEL will apply a real fee to any cancellation request, corresponding to 100% of the total amount. These appropriate fees correspond to the cancellation fees charged by its service providers and the cancellation management fees incurred by RPM TRAVEL. The Customer may request proof of these costs.

Any request to cancel the Order must be sent by email to: serviceclient@travel.rolexparismasters.com or by post to: 38/40 avenue  Jean Jaurès - 94110  ARCUEIL - FRANCE and include the booking file number listed in the order confirmation mail.

RPM TRAVEL will confirm receipt of the request and the conditions for modification or cancellation.

The cancellation or modification of the Order does not exempt the Customer from paying the total amount due to RPM TRAVEL.

In the case of complex reservations (multi-company, hotel combination, tailor-made), several modification and cancellation pricing rules may apply: the most restrictive conditions will apply by default.

RPM TRAVEL will not be held responsible if the Customer contacts the Service Provider (hotel, carrier) directly for a change or cancellation without informing RPM TRAVEL.

Some products are non-cancellable and non-refundable.

Any Stay started will be considered fully executed and will not give rise to any refund. If the Customer renounces, during the Stay, one or more of the services ordered, he cannot demand any reduction in price from RPM TRAVEL. 

X.  MODIFICATION OR CANCELLATION BY RPM TRAVEL

1.            If, before departure, an external event imposes itself on RPM TRAVEL, within the meaning of article L.211-13 of the Tourism Code, and forces it to modify an essential element of the Contract concluded with the Customer, RPM TRAVEL will notify the Customer as soon as possible and offer him the choice between termination with no refund of the Contract within 14 days or acceptance of the changes (change of trip or replacement trip).

2.            If, after departure, an essential element of the Contract cannot be performed within the meaning of article L.211-16 of the Tourism Code, RPM TRAVEL will offer replacement services at its own expense or with reimbursement of the price difference, or will arrange for the Customer to return in advance.

3.            In all cases where RPM TRAVEL would be obliged to modify or cancel the Order, due to circumstances beyond its control or for reasons inspired by the interest or security of the Customer, the latter will be reimbursed the amounts corresponding to the non-executed payment and not replaced. 

4.            When a minimum number of participants is required for the performance of a Service and this number is not reached, RPM TRAVEL informs the Customer:

-  20 days before the start of the trip that lasts more than 6 days

-  7 days prior to travel which is 2-6 days

-  48 hours for trips not exceeding 2 days.

The Customer will then be offered an alternative solution at the current rate, or full refund of the sums paid, free of charge and within 14 days.

5.              The possible modification of minor elements of the contract

The Customer will be informed in a clear and understandable way of any minor changes below, by email as soon as RPM TRAVEL has knowledge of them:

-  Price change less than 8%

-  Hotel, similar location within 5km

-  Order of visits

-  Organization of transfers

XI.  AIR TRANSPORT

1.       Responsibility

Air transport is subject to operational and safety requirements that may cause delays beyond the control of RPM TRAVEL, which advises its Customer to provide sufficient connection times for its possible connections, and to avoid any commitment on the same day and the day after his trips.

RPM TRAVEL uses different carriers who retain their own responsibilities towards the Customers.

The carrier’s liability is limited by the terms and conditions set out in the Contract of Carriage appearing on the Customer’s ticket, and in particular by the provisions resulting from the Montreal Convention of 28 May 1999 and the European Regulation 261/2004 of 11 February 2004.

In accordance with article L. 211-17 of the Tourism Code, RPM TRAVEL’s liability is limited to the compensation provided for by international conventions applicable to transport, in case of damage and accidents that may occur to the Customers, to their animals and checked baggage, during the duration of the flight or during embarkation, disembarkation or during the period during which the carrier had custody of the checked baggage.

The timetables and types of transport mentioned are communicated by the carriers to RPM TRAVEL, which informs the Customer by any means. They are therefore given for information only and subject to change. The schedules, possible stopovers and means of transport will be communicated when sending the invitation, but may still be subject to change until the day of departure.

Direct flights may be non-stop or include one or more stopovers. It is the same flight identified by the same flight number. 

It may happen that the airlines working in alliance (code-sharing or code-share) issuing the ticket, have the flight operated by another company belonging to this same alliance.

2.  Blacklist of companies prohibited from flying in the C.E.E

Pursuant to article 9 of the European Regulation 2111 of 14 December 2005, the list of airlines prohibited from operating in the EEC, updated on 25/06/2015, can be consulted on the Site: https://www.ecologie.gouv.fr/Sites/default/files/Compagnies_examinees_comite_securite_aerienne.pdf

3.  Airport Summonses

Unless otherwise stated in writing, passengers are summoned for air transport safety reasons 3 (three) hours before the time of departure of the aircraft indicated on their ticket. Check-in Time (HST) is the time after which passengers are not allowed to board.

It varies by air carrier. In case of non-compliance with the deadline, reserved seats may be allocated to other customers, and no refund can be made.

4.  Loss or theft of airline tickets

In the event of deletion of the e-mail containing the «e-ticket» the Customer must make a request to RPM TRAVEL for a new transport document to be returned.

5.  Pre and post routing

If the Customer himself organizes his pre and/or post delivery, RPM TRAVEL strongly advises to book refundable tickets to compensate for any financial loss resulting from a change, cancellation or delay of international flights.

6.  Pre-departure information

We advise the Customer to regularly check his messages in order to be notified in the event of modification or cancellation of his Package trip or flight. the Customer must notify RPM TRAVEL of any change in e-mail address or telephone number.

7.  No show to departure

If the Customer does not show up at departure, check-in or first Service at the times and places mentioned in his travel documents or is unable to participate in the trip (failure to present the necessary documents agreed, such as passport, visa, vaccination certificate, or other causes...) in the absence of fault of RPM TRAVEL, the trip not made in whole or part will not be refunded in any way.

RPM TRAVEL cannot be held responsible for the Customer’s failure to register at the departure point caused by a pre-routing delay on air, rail or land not organized by RPM TRAVEL even if this delay results from a case of force majeure, a fortuitous event or the act of a third party. RPM TRAVEL offers the Customer insurance covering this risk.

Thus, in the event of a non-appearance at departure, the Customer may approach RPM TRAVEL services if he wishes that RPM TRAVEL attempts to retain the return flight, the decision remaining however at the discretion of the air carrier.

8.  Service on board

An increasing number of airlines are charging for meals and drinks on board. These Services are never included in the price of the contracted trip.

9.  Reconfirmation

Return flight schedules must be confirmed with RPM TRAVEL or the airline no later than 72 hours before the scheduled departure date.

10.  Airport tax refund

In the event of a total or partial cancellation of a ticket or non-presentation on departure, mandatory airport taxes are refundable.

We remind you that the air tickets are issued at the Booking.

It is the buyer’s responsibility to make his refund request specifically to RPM TRAVEL or the airline.

In this case, a fee of up to 20% of the airport tax price will be charged by the professional, except for an online application.

11.  Baggage

Checked baggage:

Each airline has its own baggage allowance policy. The maximum weight allowed is usually 20 kilos per passenger.

They must have a label with your full contact information.

The permitted deductible is shown on the air ticket issued in your favour. Any overweight may be taxed at departure. Any excess baggage is the exclusive responsibility of the passenger. During transport, the air carrier is solely responsible for the hold baggage you entrust to it.

If you are aware of the delay, loss or damage to all or part of your baggage, you must immediately make a written declaration of the delay, loss or damage and send it to the carrier. If you have taken out an insurance contract, whether or not through us, it is your responsibility to make the declaration yourself to the insurer.

Cabin baggage:

Each airline has its own policy regarding the acceptance of non-checked baggage in the hold. In general, only one piece of baggage is allowed in the cabin. It must be less than 5 kg and the total of its three dimensions (L – l – h) must not exceed 115 cm.

Please consult the website of the Directorate-General for Civil Aviation (DGAC) to learn about restrictive measures on liquids and prohibited items in your hand baggage.

http://www.developpement-durable.gouv.fr/Objets-interdits-ou-reglementes-en.html

During transport, hand luggage remains under the sole responsibility of the Customers.

RPM TRAVEL cannot be held responsible for the confiscation or destruction of objects deemed dangerous by airport security services or the non-boarding of your baggage in this respect.

Values and baggage:

We advise you to avoid taking valuables such as jewellery, valuable watches, laptops etc. with you and to comply with the company’s Conditions of Carriage. If you do not have a valid property, we also recommend that you take out special insurance covering the value of your valuables (special declaration of interest).

12.  Pregnant women

Airlines may deny boarding to a pregnant woman. RPM TRAVEL cannot be held responsible for this decision.

The Customer must inform in writing of the presence of a pregnant woman at least one week before departure so that RPM TRAVEL can ensure its ability to board. Some airlines may also require a medical certificate of good health and no contraindications to travel. It must be established by a doctor at the latest 15 days before the date of travel and regardless of the date of the beginning of pregnancy. This certificate must specify the month of pregnancy at the time of travel and mention the absence of a pathological condition.

XII.  INTELLECTUAL PROPERTY

1. The Site is a work of art protected by intellectual property law. The Site is the exclusive property of RPM TRAVEL.

2. Any reproduction or representation, in whole or in part, of the Site, or any of its elements, on any medium whatsoever, for other purposes, including commercial purposes, is expressly prohibited.

3. RPM TRAVEL does not control the content, advertising, products or services available on or from sites linked to its Site and that it does not edit.

XIII.  RESELLING OF TICKETING PROHIBITED

The company MYCOMM, provider of the services presented on this site, is authorized by the French Tennis Federation to offer for sale the exclusive ticketing of the Rolex Paris Masters Tournament combined with tourist services, exclusively, in accordance with the Preamble to these STCs.

In accordance with the terms of article 313-6-2 of the Criminal Code, it is prohibited to "sell, offer for sale or exhibit for sale or transfer or provide the means for the sale or transfer of access rights" to the Rolex Paris Masters Tournament, alone or coupled with other services without authorization from the French Tennis Federation. Access tickets are tickets, documents, messages or codes in any form and on any medium.

Offenders are liable to a fine of €15,000 and €30,000 in the event of repeat offences.

XIV.  FINAL STIPULATIONS

1. The non-assertion by RPM TRAVEL of any stipulation of the STCs cannot be considered or interpreted as a waiver of its benefit.

2.  If one or more of the STCs stipulations is declared invalid, the remaining clauses will remain in full force and effect. In such a case, the parties shall, if possible, replace this annulled stipulation with a valid stipulation corresponding to the spirit and purpose of the STCs. 

3.  The STCs is governed by French law. The French version of the STCs prevails over any other version.

ROLEX PARIS MASTERS TRAVEL © 2026